Helps a business start or revive a community that members value and that, in return, improves retention, support, word of mouth and product feedback. The method starts from the identity members share, picks a model and platform that fit one goal, designs a weekly loop and rituals, and tracks health signals that warn early when a community is becoming a company broadcast channel.
When to use
- Deciding whether to build a community, and where.
- Launching from zero, or reviving one where only staff post.
- Advocate or ambassador programmes; community-led support; participating in Reddit or other communities you do not own.
- Not for: a Reddit posting plan for one subreddit (use
cmo-reddit), paid creator deals or creator ambassador cohorts (usecmo-influencer), referral incentives and payouts (usecmo-referral-program), social posting plans (usecmo-social-strategy).

