Get help from Maggie or the cmo.so team
Most questions get a quick answer from Maggie. For anything else, send the team a message and we reply by email.
AI Marketing OS Ltd, trading as CMO.so · Made in the UK
Pick whatever is quickest for you
Plans, prices, which websites and channels work, and how to get started. Maggie answers straight away, day or night.
Billing, partnerships, press or anything Maggie can't answer. Leave your email and the team replies to you by email.
or email maggie@cmo.soSign in and ask Maggie in the cmo.so app: there she can see your websites, posts and results, and act once you approve.
Sign inOpen the app →Find the right place for your question
Many answers are already on cmo.so. These take you straight there.
Switch plans, cancel, see invoices or update your card for each website.
Step-by-step guides for WordPress, Shopify, Wix, Webflow, any website and every social channel.
What we collect, how to get a copy and how to delete it. Data requests go to support@cmo.so.
Connect cmo.so to ChatGPT, Claude, Cursor or your terminal.
Run many client websites from one account, or tell us about a partnership.
Prefer email?
- Questions, billing, partners and press
- maggie@cmo.so
- Privacy and data requests
- support@cmo.so
Please never email passwords, API keys or card details.
Questions about getting help
What people ask before they get in touch.
How do I contact the cmo.so team?
Press Message the team on this page. A short form opens in the chat window: leave your name, your email and your question, and it goes straight to the team, who reply to you by email.
You can also email maggie@cmo.so directly. For privacy and data requests, such as a copy of your data or deleting it, use support@cmo.so, the address named in our privacy policy.
Is Ask Maggie a real person?
No. Maggie is cmo.so's AI marketing assistant. On this website she answers questions about cmo.so: plans and prices, which websites and channels work, and how to get started.
When you'd rather talk to a person, press Talk to a person in the chat or Message the team on this page. Your question and the chat so far are sent to the team, so you don't have to repeat yourself.
Can Maggie here see my account and websites?
Not on this website: here she answers general questions about cmo.so. Sign in and ask Maggie in the cmo.so app instead, where she can see your websites, posts and results and act on them after you approve.
The same Maggie also works in ChatGPT, Claude and other AI assistants once you connect cmo.so to them, with the same approvals.
How do I change or cancel my plan?
Go to cmo.so/pricing, sign in and choose the website. Pick another plan to switch, press Cancel plan to go back to Free, or open Billing and invoices to see your invoices and update your payment method.
A cancelled plan runs to the end of the period you paid for. If you cancel within 14 days of purchase you may be eligible for a full refund, as set out in our terms of service; message the team if you need help with that.
I can't sign in. What should I do?
Open Sign in at the top of any page. Press Forgot password? to get a reset link by email, or Email me a sign-in link to sign in without a password. If you created your account with Google, use Continue with Google.
Still stuck? Message the team with the email address you signed up with, and say what happens when you try. Never send us your password.
How do I delete my account or my data?
Delete your account in the cmo.so app under Me, then Delete account, or email support@cmo.so. That removes your sign-in, profile, connections and tokens, drafts, Maggie Memory and history; posts already published stay on your own websites.
To remove only the data we received from Facebook or Instagram, disconnect Facebook in the app or email us and we delete it within 30 days; for YouTube, disconnect it or email us and we delete it within 7 days. The privacy policy has the details.
How do I report a bug or suggest a feature?
Tell Maggie in the cmo.so app: she can send your feedback straight to the team. If you use the command line, cmo feedback with one line does the same.
You can also press Message the team here. Say what you were doing, what you expected and what happened instead, and include the website it's about.
I need help connecting my website. Where do I start?
Each platform has its own step-by-step guide under Integrations: WordPress, Shopify, Wix, Webflow and any website by API, plus the social channels. In the app, Maggie can open the right connection form for you.
If something in a guide doesn't match what you see, message the team with your platform and a screenshot of the step, without any keys or passwords in it.
My website verification is taking a while. Can you help?
You can verify a website on cmo.so/pricing with a work email at the website's domain, a DNS record (one tap if your domain uses Cloudflare) or the WordPress plugin, and most of these finish straight away.
If none of those works for you, choose to ask us in the verification window. We check it by hand and email you when it's verified, usually within one working day.
Do you work with agencies and partners?
Yes. Agencies run many client websites from one cmo.so account, each with its own brand profile, approvals and plan; the agencies page explains how it works day to day.
For partnerships, integrations or press, press Message the team and tell us a little about what you have in mind.
Who runs cmo.so, and where are you based?
cmo.so is run by AI Marketing OS Ltd, a company in the United Kingdom, trading as CMO.so.
Our terms of service are governed by the laws of England and Wales, and our privacy policy explains how we handle your data under the GDPR and the UK Data Protection Act.
Which email address should I use?
Use maggie@cmo.so, or the Message the team form, for questions about cmo.so, your account, billing, partnerships and press.
Use support@cmo.so for data protection requests: access, correction, deletion or a copy of your data. We respond to those within a reasonable time, typically within one month, as our privacy policy says.