Designs the plumbing between marketing, sales and customer success: what each stage of a lead means, when a lead is ready for sales, who gets it and how fast, what a healthy pipeline looks like, and which numbers to watch. Definitions come before automation, because automating a broken process only breaks it faster. The output is a set of documents a team can implement in its own CRM.
When to use
- "Lead stages", "MQL/SQL", "lead scoring", "routing", "speed to lead", "pipeline review", "forecast accuracy", "handoff".
- Marketing says it sends leads, sales says they are bad; leads wait days for a reply; the forecast keeps missing.
- Not for: finding prospects (use
cmo-prospecting), choosing an attribution model (usecmo-attribution), or building sales collateral (usecmo-sales-enablement).

