Reduces the number of people who start creating an account and never finish, and makes sure the ones who finish land straight in front of value. Covers fields, step order, social and passwordless login, trial terms (card or no card), email verification and the first screen after signup. The result is a redesigned flow with copy, a ranked fix list and the events to track.
When to use
- "People hit sign up and vanish", "registration has too many steps", "trial signups dropped".
- Deciding on credit card up front, social login, email verification or a waitlist.
- Launching a new product or app and designing signup from scratch.
- Not for: the marketing page before the signup button (
cmo-page-cro), lead/contact/demo forms that do not create an account (cmo-form-cro), or what happens after the first screen (cmo-onboarding-activation).

